Frequently asked questions

Add the products you want to your basket, go to checkout, enter your delivery details and pay using the methods shown. We will email you an order confirmation.

Orders typically process within 1–2 business days (Monday–Friday). Orders placed before 5:00 PM EST begin processing the same business day.

Standard domestic US delivery takes an estimated 3–5 business days after dispatch. You will receive an email with live carrier tracking as soon as your parcel is shipped.

We will email you when your order is dispatched, including a tracking reference where the carrier provides one. You can also use our Track your order page with your order number and email address.

Contact us as soon as possible with your order number. If the order has not been dispatched we will do our best to help. You also have a statutory right to cancel after delivery: see our Returns & Refunds Policy.

We deliver to addresses across the continental United States, Alaska, and Hawaii via USPS, UPS, and FedEx. Standard domestic shipping is free on all orders.

You may return eligible items within 30 days of delivery. Items should be in original factory condition with all seals intact. There is zero restocking fee. Contact support@gearvaro.com to receive an RMA and return instructions.

We offer a hassle-free 30-Day Return Policy on all eligible items. If an item arrives damaged or defective, we provide a free prepaid return label and a full refund or replacement. For change of mind, items must remain factory-sealed. We do not charge restocking fees.

Please contact us within 30 days at support@gearvaro.com with your order number and photos of the damage. We will immediately provide a prepaid return label and send a replacement or issue a full refund.

If an item arrives damaged, defective, or incorrect, Gearvaro provides a free prepaid return label ($0.00 cost to you). For change of mind returns, the customer covers the return shipping cost.

Once your return is received and inspected at our return facility, refunds are processed within 5–7 business days to your original payment method in USD ($).

Each product page shows the brand, model number and key details, with more information in the Description and Specifications sections.

All product pages specify dimensions, capacity, and cooktop compatibility (including induction, gas, electric, and ceramic glass). If you have specific stovetop or kitchen cabinet storage questions, feel free to contact our support team before ordering.

We use it to process your order, deliver it and support you. You can read the details in our Privacy Policy.

No. All transactions are securely processed through our PCI-DSS compliant payment provider (Stripe). We never see, store, or have access to your full credit card information.

Gearvaro is an online retailer of premium non-toxic cookware, titanium pans, carbon steel woks, and airtight food storage containers located at 2 Western Gateway, London E16 1DR, United Kingdom. We are committed to offering home cooks across the United States durable kitchen essentials with reliable tracked shipping and dedicated customer service.

You can reach our US support team by emailing support@gearvaro.com, calling +44 7475 352330, or using our contact form. Our business address is 2 Western Gateway, London E16 1DR, United Kingdom. Customer support hours are Monday through Friday, 9:00 AM – 5:00 PM (CST).